As I've noticed. Not all Moderators here in-forum are active to Fix all the Problems of players.
And I've noticed also, Only GM "Free" and "Rain" are Active here in Forum to clean all the Mess.
I suggest, Hire some Moderators ( Moderator who can be Online Everyday ) or Super Moderators to guide all players here. Because Some topics/threads are not solved easily. So I think, you should make an application for whom will be the Worth Moderator. Because some players are having problems yet not responded easily..
Thank you and More Power